Refund & Cancellation Policy

• You can cancel at any time from Billing in your Dyler workspace, or by emailing hello@dyler.ai from your account email address.
• Cancellation stops all future charges. There are no cancellation fees.
• Your paid plan stays active until the end of the billing period you have already paid for. After that, your workspace moves to the Free plan.
• Your agents, contacts and call history are kept after cancellation unless you ask us to delete them.

• Subscription payments are non-refundable.
• We do not provide refunds or credits for partial months, unused minutes, or unused phone numbers.
• Downgrading to a lower plan takes effect from the next billing period and does not trigger a refund.
• Accounts suspended or terminated for breaching our Terms of Service are not eligible for a refund.

If you were charged more than once for the same period, or charged after you cancelled, email hello@dyler.ai within 30 days of the charge with your account email and payment reference. Once we confirm the error, we refund the full incorrect amount.

Approved refunds are issued to the original payment method through Razorpay within 5–7 business days. Your bank may take a few additional days to show the credit.

If money was debited but the payment failed, the amount is normally reversed automatically by your bank or payment provider within 5–7 business days. If it is not, contact us with the transaction reference and we will help resolve it.

• SnehPal Ventures LLP (operator of Dyler)
• India
• Email: hello@dyler.ai